I have been trying to activate a $200 gift card that expires in 2021. After multiple painstaking efforts to communicate with the Giftcards.com service personnel , I am informed via email that my card is invalid due to inactivity and that money has been given to the state. I am advised to file a claim with the government to get money out of my card. I reiterate to them on several occasions that the card doesn't expire until 2021! Clearly, expiration dates are irrelevant to them.

• Reaching customer service by phone is impossible because my card is “invalid” and the automated answering machine hangs up on me for that reason.
• The live chat service defers me and says someone will call me.
• I resort to emails and have exchanged 30 (yes, THIRTY!) emails with them.
o Many of their emails state that they have tried calling me: but got no answer, yet my phone shows no record of their calls.
o Their numerous robotic emails 1) say that more information is required, but they fail to request what information is needed AND 2) say that they did not receive a response to their messages, although I have promptly replied to all of them.
o Although my name, email, and other information remains the same, they have assigned me not one, not two, but THREE different case numbers.
o My requests for information in contacting a supervisor is completely ignored.

The staggering incompetence of this company is impressive and their blatant disregard for standard, honorable business practices is astounding. I am utterly amazed that this company is in business at all...And to those at Giftcards.com? Message received: You are in the business of plundering gift cards and the joke is on those of us who buy and receive them from you! Ha Ha.

Date of experience: May 07, 2020