77 total
Not transparent and false advertising. Saying you will explain and then have an excuse to why you can't. Misleading. I would give zero stars as a rating. Seems like many others have same issues. Not a good company.
Date of experience: April 30, 2024
refused application when i knew it was extremely good. cheap and broke and just a hassle! DONT WASTE YOUR TIME!!! they say that they listen to concerns but yet to fix absolutely anything about this crap, ugly built website
Date of experience: April 15, 2024
Reply from Textbroker US
Hello,
Thank you for using our website and taking the time to provide your feedback!
As soon as I signed up it said we can't take you in to consideration.
Date of experience: April 07, 2024
Reply from Textbroker US
Hello,
During the new author application process, some applicants may not be able to move forward in alignment with our terms of service and application requirements. If you'd like more information regarding our terms of service and application process, please contact us at authors@textbroker.com.
Previously, I had a full-time writer on hand for my agency's content creation needs. The system worked but was not nearly as easy to manage into our workflow as is it working with Text Broker. I set up Teams, and whalla I can submit the content that I need and a writer looking to get to work can accept the task. Delivery is fast and change requests or in-house changes to delivered content are limited.
Date of experience: October 27, 2022
Reply from Textbroker US
Thank you for your feedback! We're always looking for ways to better serve you, as our valued client. We look forward to a long relationship as your content provider!
I have on-and-off written for Textbroker for over a decade. It can be good or bad. The editors are paid about $11 an hour and are far from professional. For the last eight years, I have worked for the leading USA home improvement retailer barking out product descriptions. Once covid hit, I chose to go back to Textbroker. Now, it's a nightmare. I have two UC Davis SEO certifications, and I know these folks don't get it. They cater to Black Hats – it is a content mill. You would be better off digging in the neighborhood trash for aluminum cans.
Date of experience: August 17, 2022
Reply from Textbroker US
Thank you for your feedback. It's always important for us to understand how our authors are feeling. We would greatly appreciate the opportunity to learn more about your comments. Please email authors@textbroker.com so that we can immediately address your concerns. Thank you!
I've been working with TextBroker US for 8 months now and I'm satisfied with their services. They understand well our needs and deliver on time. They follow up on the content quality. If a writer is not a good fit for our project, they immediately find another profile.
Date of experience: September 08, 2022
Reply from Textbroker US
We greatly value your business!
The site is really confusing and unintuitive. No possibility to choose writer or at least to communicate with him before order starts to proceed.
A writer just dropped my order after I requested for revision and asked him to hurry up with my writing. Also, I asked if he has any certificated to prove his qualification - that was another reason for him to to screw me over.
Moreover, this guy obviously used AI even though he denied it.
Date of experience: May 10, 2023
Reply from Textbroker US
Hi Sarah,
Thank you for using our website and taking the time to leave us your feedback! We take all content quality concerns very seriously and are available to assist you in author selection, order placement, and more. Please reach out to us at clients@textbroker.com for assistance!
I've been working with Textbroker for more than 10 years (on and off) and it's a great service. Most content services cost far more and the quality I've found of those other services (when you're paying much higher costs) is only marginally better. I've used several different content creation companies and I keep coming back to Textbroker.
Date of experience: June 24, 2022
Reply from Textbroker US
Thank you! We're thankful to have you as one of our valued clients. We look forward to continuing our great relationship!
Review from perspective of Client.
Requested 5 star article, which was decent, requested some revisions, now there is a wholly different article written by a new writer which is worst than the first and doesn't take into account any of the revisions I asked for. Don't see a way of contacting previous writer as I don't have a record of their username. Poor experience overall wouldn't use again. Got suckered into it with the 7$ coupon they advertise. Minimum deposit is 25$. 500 word article was $36.
Date of experience: April 05, 2021
I was a Textbroker author from 2013 to 2020, having been terminated for submitting text the owners determined was spun. I was given no opportunity to explain that I’d simply submitted that copy in error; the particular piece was only partially worked, and I’d sought a number of times to address the incident through the proper channels. No response was forthcoming. If the company chooses to hide behind its trembling knees, that’s its business. I’m satisfied that my integrity outshines the firm’s. Stay away.
Date of experience: February 18, 2021
I worked on writing projects via Textbroker. My writing was approved by the clients, they paid Textbroker, and now Textbroker refuses to pay me. They closed my account on a random Friday night with no way of me contacting them until Monday morning. They are now withholding all of the money I made, even though the client has already paid them for the work I have done. They have been extremely unhelpful in remedying the situation so I contacted BBB and am now working with them to get my hard earned money from Textbroker. A warning to all freelance writers, AVOID TEXTBROKER.
Date of experience: March 17, 2021
Textbroker is the worst company to work for. I have never had any quality problem with my work but one morning I woke up and I found my account was blocked for security purposes. When I contacted them, they immediately said my account was going to be reviewed after 2 days. I had some orders in progress and I tried to explain to their support team but they didn't even reply. Now they just sayed my account was closed and I can no longer work for them. They don't protect their writers at all, especially those who are doing so well. My experience with them was so bad. I can't recommend them at all.
Date of experience: December 29, 2022
Reply from Textbroker US
Thank you for sharing your experience. Your privacy and security are a top priority for us. Please contact us at authors@textbroker.com, as we're happy to establish a new account for our US authors. Thank you!
They asked me to send a picture of me holding my ID before I'd be allowed to order articles. I don't work for them and they're not a financial institution, so why should they be requesting this kind of information?
I decided I was gonna do it anyway but guess what they did? Rejected my ID and asked me to fill the refund form to get a refund, effectively wasting my time.
If you value your time, stay away from this service.
Date of experience: June 07, 2020
Reply from Textbroker US
Thank you for your review and concerns! We verify all new client accounts prior to activating their order. Some clients may be asked to provide documents to prove identity and authorization of the payment account. This helps protect our clients, account holders and ourselves from potential fraud. If you aren't comfortable sending in a selfie of you and your passport, we have additional options for verification available.
I use Textbroker as a content purchaser and I love the platform. Once you are able to find an author that fits your requirements, direct orders are the way to go. I recommend creating a team to find the winners then move into direct orders.
Date of experience: December 01, 2020
I've had several orders filled over the past 2 weeks. So far, most have been very good. One writer did not follow instructions and would not fix the issue. Luckily, another writer came in and did a nice job. My advice is to provide very clear instructions in the briefing.
Date of experience: September 17, 2022
Reply from Textbroker US
Thank you for your feedback! It helps us apply changes to provide you with an excellent client experience. We look forward to continuing as your partner in custom content creation!
Textbroker has been an excellent resource for content writers through the years. The ordering process is easy and straightforward and we also appreciate the extensive list of authors to choose from. We have been a happy client of Textbroker for 4+ years!
Date of experience: September 09, 2022
Reply from Textbroker US
Thank you for trusting us with your content!
Really enjoyed working with Textbrokers! They were incredibly flexible, responsive to feedback and made helpful suggestions or recommendations to improve our posts. They did good work, and we are already seeing better SEO results from our project. Sean has been a great point of contact, super responsive and communicative around dates, deadlines and asking good questions.
Date of experience: October 31, 2022
Reply from Textbroker US
We are thrilled to know that you've had such a great experience! Your success is our top priority. We will always be here to support you and your content strategy. Thank you for being a valued client!
Disclaimer: I am not a writer, I've been purchasing articles on TB for a very long time now. I have spent a lot of money on the platform and the only thing they care about is how to exploit writers and squeeze every last penny out of everyone involved.
Their product is broken (the messaging system DOESN'T WORK), they don't care if it is usable, they monitor every conversation, they add extra words to orders so they can claim the difference and they are not flexible with payments.
Despite being somewhat useful if you are searching for a quick order, they are completely useless and rely on dodgy tactics to survive.
Date of experience: February 05, 2020
Reply from Textbroker US
Hi Georgios,
Thank you for your feedback! We are sad to hear that you are not satisfied with our service. We never require our clients to pay for more words than they set their maximum word count to, and we won't alter your word counts without your permission. We will try to reach out to you personally to find out what exactly went wrong and how we can improve your experience.
Thanks,
Textbroker Support
Ordered a piece of content to try out the service. They required me to upload a picture of my face and my passport, which of course I'm not willing to do for a 30$ article.
I asked for a refund and instead of accepting, they make me fill out a form explaining why I want a refund.
I'm still waiting to hear back but I'm willing to bet it will take ages for the refund to get approved.
This was my first and only interaction with this service.
Date of experience: January 20, 2021
Reply from Textbroker US
Hello Pedro,
Thank you for your review. Our verification process protects clients and ourselves against potential fraud and identity theft. Your refund request has been received and will be processed within 3 days. Thank you for considering our services!
Like another person on here, I had my account closed out of the blue on Sept 1. They cited TOS violations and no explanation. I can't think of anything I did. I sent two emails and got no response. It was once a good company, though the pay was low.
Date of experience: September 01, 2023
Reply from Textbroker US
Hi Amanda,
Our records show that you were removed from the platform due to a breach of our author terms of service. Is this correct? If you'd like more information regarding our terms of service, please contact us at authors@textbroker.com.
