FreeTaxUSA Reviews

I used the site for years but be careful if you relocate, the site becomes more complicated to use. They will save your previous state and you must delete it BEFORE filing or you will be charged for the filing of BOTH states (your new and old one) and no you can't delete it through an amendment. Who knows could cost a huge refund from your new state, i think its wrong that they refused to refund me, I think this is my last year using the site.

Date of experience: April 15, 2024

worst software. Worst customer support, they don't how to frame good succinct replies. Every year there is some or the other issues with software. It does not have required alerts and due to which I had to amend my returns once again. It is a good business for them as it keeps earning them filing fees.

go to hell .. I don't care if you don't publish and I AM NOT GOING TO GIVE YOU MY PERSONAL INFORMATION

Date of experience: April 21, 2024

Longtime turbotax user here. Until yesterday. I jumped the turbotax ship at the eleventh hour (everything was input, I was all set to file despite being somewhat aghast at the steadily increasing service fee). My buddy sent me a text saying he finished filing. I asked what service he used. He said freetaxusa for 14.99. I immediately hopped on board and found it to be a friendly, seamless interface, all my numbers lined up with turbotax. Very glad I found freetaxusa. By the time I bailed on turbotax, the fee had reached nearly $180.

Date of experience: April 13, 2024

I used FreeTaxUSA for the first time this year. When compared to its competitors, I found it very easy to navigate and very affordable. My tax return has been accepted and I hope the process remains as smooth as it has been. I definitely recommend it.

Date of experience: April 15, 2024

This is what it says on the IRS website. Somewhere there is a disconnect between FreeTaxUSA and the rest of the online world. FreeTaxUSA you might want to talk to your Marketing Department about this and either make the correct changes so tax payers aren't mislead, honor the deal they came to your website to redeem until they do so. I could see if only one person said they were told that it would be free, maybe it was a mistake but when multiple people are saying that it was supposed to be free and then you want to hold their tax forms hostage basically until they pay isn't a business practice I'd ever want consider. Its not right. Anwyays, see below:

IRS Free File Program delivered by

FreeTaxUSA®
AGI
$45,000 or less
Age
Any
Federal Return
Free in all states
State Return
Free in all states
EITC
Included if AGI criterion is met
Military Pay
Included

Date of experience: April 17, 2024

Used this preparer for the 1st time, and now I still have not received my refund and cant get answers from anyone as to what the delay is. If I had used Turbotax like I normally do then I would not be in this situation. State asked for proof of different things in which I sent, and Federal just tells me its delayed with no reasoning sent in the mail. I filed on Jan 29th and it's now the middle of April, I should have had my return awhile ago and this tax service doesnt help with it whatsoever.

Date of experience: January 29, 2024

Scam and won’t refund my money.

I did my federal taxes based on zero income in 2023, the software then prompted me to pay for state taxes.

Knowing I made 0 in 2023 I don’t understand why the system would prompt me to do my state taxes which apparently aren’t necessary if you’ve made ZERO income. Then charge me doing state taxes when my federal had $0 income. At the end of the process the software tells me they can’t e-file federal or state. To top it off customer service has not issued a refund for taking my money to do NOTHING. There was NOTHING to prepare because there was ZERO income. Complete scam.

Response to FreeTax USA reply: your website does not properly distinguish that you have multiple websites. I went to the “FREE” site, there was no indication of a “commercial” site. Again you charged me for absolutely NOTHING - your site did no preparation because I had 0 income, the state taxes were supposed to be free, nor did your site e-file anything. You literally provided NO service. As I said before I did not use anything from your site because it was utterly useless. I shouldn’t be held accountable for your softwares “assumptions.”

Shady business practices and with scammy software “logic” built off of “assumptions,” deceptive UX patterns built in, and a deceptive name of “Free” Tax USA.

Date of experience: April 04, 2024

I have no problems with FreeTaxUSA EXCEPT I can't find a way to talk to someone about a message I keep getting.

"Already Signed In
We noticed you were already logged in to this account elsewhere, so we safely signed you out.

Please sign back in to your account now."

I am not already logged in elsewhere!! Who else is logged into my account when I am logged in?
I'm really concerned about security issues and can't find a way to talk to someone unless I pay for Pro Support. HELP!

Date of experience: April 13, 2024

No where was it stated that at "free" tax USA you could only file federal for free and if you need to file your state you either have to pay them or choose a different service. Now that I've already filed my federal taxes with them I have to either file my taxes AGAIN with a different company OR pay them to allow me to file my state taxes through them. Predatory business practices. Should be illegal.

Date of experience: April 05, 2024

WARNING!! If you want to file the FREE STATE TAX you have to start out on the State website and use their link to the FreeTaxUSA website. Otherwise you have to pay for the state return. SO stupid. Once we did that is made us go through the whole process AGAIN with the fed return and then because we had already efiled that the only way to get the free State return was submit it FOR MAIL IN!! I was so angry. My grandaughter only has a part time job - it should not be this hard to file her taxes.

Date of experience: April 03, 2024

Just used FreeTaxUSA to file my individual fed & state income tax returns for the 7th year in a row. As always, very straight forward experience with no BS. Simple, fast-loading interface with succinct explanations for terminology and boxes that I need help understanding. They are good for both W-2 wages and/or business income. The state portion costs $14.99. Totally worth it. I've never tried the add-on pro services, although I can only imagine that it's good, if you need it.

Date of experience: February 14, 2024

Saw on the state website they were free so I went to their website. NOT FREE. You have to have come from the state website or it’s $14.99 even though it says FREE on the state website

Date of experience: April 09, 2024

They still charge you to file State Tax so it’s not free. Choose a new business name.

Date of experience: April 15, 2024

Completely false advertising like Turbo Tax. Nothing is free and they should be sued. I had to pay to file my state taxes. Filing a dispute with my bank.

In response to their response. I already contacted you and you didn’t provide any resolution. As stated, I am filing a dispute with my bank.

Date of experience: February 29, 2024

My tax prep went really smoothly. I see most bad reviews are when one has to pay for state taxes, which I did not. Had a simple standard deduction tax which went very smoothly. Two other so called free ones both tried to charge at the end and would not allow a printout without charging. This was by far the most user friendly site.

Date of experience: March 12, 2024

#1 when they said they would pull ALL my STATE info over from Federal they did NOT when it was submitted. Talked with customer service via email they were EXTREMELY rude and not helpful at all! I will NEVER USE THEM AGAIN

Date of experience: February 27, 2024

I used freetaxusa.com to electronically file my federal and state of Illinois income taxes for 2022 and 2023. It worked extremely well and both returns were filed at no cost to me. The online program allowed me to edit information I had forgotten to enter, which saved me from having to start over. This free version takes you directly to your state tax screen once your federal forms are completed. They sent me a text, within 15 minutes of filing my federal return, to let me know the IRS accepted my 1040 return. It was pretty easy since I had my 1099 forms in front of me for the federal return, and my property tax form available to provide the amount I paid and the property number for the state return. I only had to answer a few more questions to "sign" the forms. It took me about two hours to complete everything, given that I am old, cautious, and slow completing online forms. They even gave me the option of editing the forms after they had accepted them. I haven't tried any other free filing programs and I won't, since this program worked perfectly. I highly recommend using this website to file your federal tax return at no cost. Once that's filed, they will tell you whether they will also file your state form for free, as they did for me.

Date of experience: February 29, 2024

If you need support, no matter how simple, you have three choices: free email which never gets answered, chat for $7.50 or Pro for $49.99 (presumably someone who can spell gouge! Once your return is filed you NO LONGER have access to the forms, only a PDF with a bold PREVIEW COPY DO NOT FILE splashed across each page. ANY correction requires their support - you're prohibited from making any changes once the return is submitted. Misspelled your middle name, typed a wrong digit, wrong PIN? Pay up! And, if you have to resubmit you have to pay for that as well.
The biggest issue I have is that once your return is filed the return is NO LONGER AVAILABLE for review, copy or print. Why? The files are NOT SAVED ON YOUR COMPUTER! In other words, you no longer have a record of your return. They have all those forms and you can't have access - no matter that they have all your personal and financial information on them. THIS SHOULD BE ILLEGAL! Presumably, all that information is on THEIR STORAGE - no matter that it's encrypted. At least I hope it is because they would be a prime target for cyber thieves.
H&R Block, TurboTax, et al save clear copies of all forms on YOUR computer and you have free access and can even make changes at will. Need to amend a return - no problem. Sure you pay for the re-filing online BUT you could also just mail the return in at NO COST except the stamps.

Date of experience: March 16, 2024

I had an excellent service today for both my federal and state taxes. I am elderly and they guided me in a very easy manner. When I failed to answer a question, they reminded me quickly. The website is very well structured. There are so many large companies that have terrible sites. This small outfit puts them to shame.

Date of experience: January 30, 2024

What a great online experience. Especially after leaving crappy Turbo Tax mad and frustrated. Those guys should take their cues from this company. It's simple, to the point and you can get through it quickly. Thanks again guys for making my tax filing free and easy.

Date of experience: February 03, 2024