Rocket Money Reviews

To keep it short, Cheryl from Rocket is the one who acknowledged my text and emails in a timely manner and was very professional in dealing with my issue. Cheryl made sure that I fully understood what I needed to do so that she could help me resolve this matter and did a very outstanding job in doing so

Date of experience: May 01, 2024

I’ve used Rocket Mortgage in the past and it was a great experience. When I saw an advertisement for Rocket Money I knew it would be worth checking out.

It is a great program! I definitely recommend it.

The customer service is amazing. Cheryl assisted me with a few inquiries and provided excellent customer service.

Date of experience: April 29, 2024

Rocket money sucks. They’re not offering anything new.. They are just copying nerd wallet, Experian, the wallet etc. This is a very young company with no money and bad reviews. The company does their own cheesy commercials, they sound like hackers.
There are much more experienced apps.

Date of experience: January 04, 2024

Several weeks ago my account wasn't working accurately with real time. I reached out and was contacted by Zoey who dillengently worked tirelessly with engineering for resolve to my satisfaction. Today that has been fully resolved and the communication along the process has been professionally driven and answered immediately each time I was kept abreast of the status without having to question where the team was at in their end of troubleshooting. I appreciate as a Masters Grad in the field of Communication this is customer service Platinum Right here.

Date of experience: April 01, 2024

I signed up for trial of Rocket Money and they provided me with a credit card, which they charged $95 fee on the card without properly disclosing. Eventually, I was able to get the charges reversed and my account balance to zero and account closed. Lo and behold, a month later I find that they have charged me just over a $1 on interest, which I have no way to pay since my account is closed. I called customer service and they couldn't do anything, so I was told the matter would be escalated. I never heard back and now they have charged me another $1 for interest??? This company is awful and has no customer service. I tried to pay just to get them out of my life, but, again, it is not possible because my account is closed.

Date of experience: April 29, 2024

I want to express my gratitude towards Cheryl for taking excellent care of my concern. She was not only friendly but also informative, quick, and accurate in fixing the problem. Moreover, she answered my questions patiently, and I felt warmly welcomed while talking to her. Rocket Money always takes great care of my finances and keeps an eye on my back. It feels like having a personal financial advisor without having to schedule appointments and meet in person. Keep up the excellent work, Rocket Money! 👍 🔥

Date of experience: April 08, 2024

Spammy service that provides incorrect information to the companies it contacts. Have made all of our children company block the service as it was costing us more time trying to decode their incorrect emails.

Date of experience: April 26, 2024

Cheryl, in a word. I had trouble connecting via Plaid to my bank, sent in a screenshot and asked for help. Cheryl from Rocket responded, and kept researching the situation (even while there was radio silence on my end, as I was on a short vacation). In the end, it was not a problem on Rocket's side and it got sorted out, but Cheryl would not drop it until the issue got solved. Wished other companies cared as much.

Date of experience: March 11, 2024

I love Rocket Money, anything savings wise or even just for sorting though my finances they’re super helpful for. They have all the features I need and if there’s anything I would like to add, I can request and they’ll either add a new feature or try to accommodate it. The support is amazing as well & they respond quickly!

Date of experience: February 21, 2024

I absolutely love this app! It is so user friendly and saves me so many hours doing my own budgeting and saves a lot of money to! It's so helpful to see your net worth, your credit score, all of your different accounts, bills, subscriptions and everything all in one place! I recommend it to literally everyone I can!

Date of experience: February 22, 2024

I've had great success integrating all of my bank and investment accounts. I feel like I can control my finances and make smarter financial choices.

I ran into an issue where one of my accounts had closed but was still tied to a Smart Savings Fund. I worked with a customer service rep through their built-in chat. They gave detailed instructions and thorough updates as they worked on it. It took a few days to sort out, but that's to be expected when dealing with banks.

I plan on using the product for the foreseeable future.

Date of experience: February 09, 2024

I was overwhelmed and somewhat frustrated navigating the app because it kept directing me to sign in several time to link an account again. Cheryl responded to my email and I described my problem. She was so kind and really listened. Next day I went on the app to link accounts and was able to get in with no problems. I was ready to give up!

Date of experience: February 28, 2024

RocketMoney is the easiest money management app I have ever used. It is beautifully designed and a pleasure to use. I especially like the way it accurately auto classifies my transactions which cuts down on the work I have to do to keep things updated.

Date of experience: February 28, 2024

Best Customer Service,

I was having some issues with my account and I reached out to customer service to get some help and let me say that they were more than helpful! I had the pleasure of getting assistance by Zoey and she answered every question I had and more and did it in a timely manner as well! I would definitely recommend this app because if you have any issues they will figure it out! 5 Star experience

Date of experience: February 20, 2024

I started using ROCKET MONEY just over a week ago and to say the least I am totally and absolutely overwhelmed by it. Every aspect of my finances is brought to me in easy to understand and precise accurate accounting. A question arose and I was immediately contacted by their support team with answers to every query of mine. My daughter, a CPA, now has reviewed the program and she has called “5 stars”

Date of experience: January 23, 2024

todd from customer service was excellent! this was the smoothest refund i’ve ever been through. most companies try and wiggle out of it for HOURSSSS. instead of just understanding the customer made a mistake. Thank you guys! i will definitely continue to use rocket money. ❤️

Date of experience: February 17, 2024

Unusually fast and direct communications from support. I had a question that wasn't answered via the FAQ's and I assumed I'd get into a "rabbit hole" of AI reponses. I assumed wrong, an actual person replied to my email, followed up to ensure I had the answers I needed.
Refreshing.

Date of experience: February 09, 2024

I'm just getting started on Rocket Money. I'd like to say that everything connected perfectly...but no. It took a few days to get all my accounts working, but after a while I was all connected, and I was able to genuinely find out where my money was going. I had two duplicate monthly withdrawals that I was able to get resolved. Then, I formulated a complete and helpful budget. When I contacted customer service, my representative could not have been more knowledgeable, polite, and helpful. I've been very impressed with not only their product but even more so with their people.

Date of experience: January 23, 2024

Everyone has been so attentive to any questions I have and they always follow up and make sure I am squared away and ask if I need help with anything else. Customer service like this is hard to find anymore. I have nothing but positive experiences so far!

Date of experience: January 21, 2024

My experience with Rocket Money has been awesome. There is an issue with one of my banks, not connecting, and I sent over a question about what was going on. Not only did I get a response. I got one that troubleshoot the actual issue and advice on what to do if this was my main account.

Date of experience: February 20, 2024