Eyecandys Reviews

392  •  Average
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Absolutely the worst customer service

Absolutely the worst customer service. They sell lenses that say '6-12 months. I wore it once and the second time they ripped?!!! They reply to me saying it is because I didn't take care if it. Why would I spend money and rip them myself? Trust is the products are cheap and tacky. They are false advertising and I will be reporting them to trading standard.

Date of experience: April 14, 2024

Reply from Eyecandys

Dear Nelufa,

We hope this message finds you well.

We are truly sorry to hear about your recent experience with our product and the subsequent interaction with our customer service team. Your satisfaction is our utmost priority, and we deeply regret any inconvenience this has caused you.

We would like to sincerely apologize for the issue you encountered with the lens durability. This is certainly not the level of quality we strive to provide to our valued customers. To make things right, we would like to offer you a replacement lens as a gesture of goodwill.

In addition, we kindly request that you consider removing your review until we have had the opportunity to resolve the issue for you. Your feedback is incredibly important to us, and we want to ensure that it accurately reflects your overall experience with our company.

Please let us know if you would like to proceed with receiving a replacement lens, and we will arrange it for you promptly. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you for your understanding and cooperation.

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Rated 2 out of 5 stars

This company is super hit-or-miss

This company is super hit-or-miss, with mostly misses. I've now ordered almost a dozen pairs of contacts to try out different colors and types. I've only left official reviews for three sets of lenses: one five star, one one star, and one two star. All have had details and photos. The website has only published the five star review - so beware that whatever reviews you see on the site are NOT reflective of all reviewers. When I emailed asking about the posting status of one of my reviews, I never received a reply.

My two star review was regarding a set I would have loved, but one of the lenses was defective. Zero communication from the company regarding a replacement, which breaks my heart because I was actually super excited about that set.

I've stopped leaving positive OR negative reviews knowing that they'll just be cherry picked. Overall, I'm only happy with only two sets of lenses out of many from here.

I really want to experiment more with colored contacts, and I'd loved to have purchased more from here, but I've been burned too many times. Stay clear everyone

Date of experience: April 12, 2024

Reply from Eyecandys

Dear Arcus,

Thank you for sharing your experience with us. We sincerely apologize for any frustration or disappointment you've encountered with your orders and the handling of your reviews.

We take feedback seriously and are committed to improving our processes to better serve our customers. We understand your concerns regarding the publication of reviews and the lack of communication regarding your defective lenses. This falls short of the standard of service we aim to provide, and we apologize for any inconvenience caused.

Please know that your feedback has been noted, and we are actively working to address these issues internally. We truly value your business and would like to make things right for you. If there's anything we can do to assist you further or if you would like to discuss your experience in more detail, please don't hesitate to reach out to us directly.

Thank you for giving us the opportunity to improve, and we hope to have the chance to regain your trust in the future.

Rated 5 out of 5 stars

Comfortable and color payoff is great!

I e never worn contacts that are comfortable right off the bat! My eyes didn’t even need to adjust! They are so beautiful!!

Date of experience: March 31, 2024

Reply from Eyecandys


Dear Noela,

Thank you so much for your glowing review! We're thrilled to hear that you found our contacts comfortable and that you're enjoying the color payoff. Your satisfaction is our top priority, and we're delighted that our product met your expectations.

If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here to ensure you have the best experience with our products.

Thanks again for your feedback, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

The contact colors are very pretty

The contact colors are very pretty, and are exceptionally comfortable. The correction is flawless. The order shipped quickly and I received it in a minimal amount of time.
I am a customer for life.

Date of experience: March 07, 2024

Reply from Eyecandys

Sedona - Thank you so much for taking the time to share your experience with us! We're delighted to hear that you're pleased with the color, comfort, and correction of your contacts. Providing high-quality products and excellent service is our top priority, and we're thrilled to know that we've met your expectations.

Your loyalty means the world to us, and we're honored to have you as a customer for life. If there's anything else we can do to make your experience even better, please don't hesitate to reach out.

Thank you again for your kind words and for choosing us. We look forward to serving you for many years to come!

Rated 5 out of 5 stars

I love eyecandy and refer them to…

I love eyecandy and refer them to everyone. Never had any problems and the contacts are so comfortable. Customer service is always on top of things and communication is great

Date of experience: March 12, 2024

Reply from Eyecandys

Hey Shawna! Thank you immensely for your kind words and for being such a loyal supporter of EyeCandys! We're delighted to hear that you've had consistently positive experiences with our products and customer service. Your referrals mean the world to us, and we're always here to assist you whenever you need us.

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Rated 5 out of 5 stars

Best contacts

Super comfortable contacts, you could wear them for hours without any discomfort. Also very high quality, really clear and no blur at all. All they’re lenses are beautiful and I would definitely order from them again

Date of experience: February 06, 2024

Reply from Eyecandys

Amani - Thank you for your wonderful review! It's heartwarming to hear that you find our contacts super comfortable and of high quality. We're delighted to know that you can wear them for hours without any discomfort and that they provide clear vision without any blur. Your satisfaction with our lenses means the world to us. We're glad you find all our lenses beautiful, and we'd be honored to have you as a returning customer. We look forward to serving you again in the future!








Rated 5 out of 5 stars

I love how the contacts sold here are…

I love how the contacts sold here are great quality every time I get them! I’ve had an experience with ttdeye (?) and theirs scratched my eyes so bad 😭 I’ve always bought from here and always recommend it too because it’s also very adorable ✨

Date of experience: February 07, 2024

Reply from Eyecandys

Thank you so much for your kind words and for sharing your positive experience with us! We're excited to hear that you love the quality of our contacts and that they consistently meet your expectations.

We're truly sorry to hear about your negative experience with another brand, and we're grateful that you trust us to provide you with safe and comfortable lenses.

Your recommendation means the world to us, and we're honored to have earned your trust and loyalty. We'll continue to strive to offer adorable and high-quality products that you'll love. We're here to ensure your continued satisfaction with our products and service.

Thank you again for your support and for being a part of the EyeCandys community! ✨😊





Rated 1 out of 5 stars

I have not received my order

I have not received my order. I paid extra for fastest shipping. The US customs sent back my order to the sender from korea. So I am here still waiting and my event is coming up 3 days from now this is ludicrous.

Date of experience: February 27, 2024

Reply from Eyecandys

Dear Eva,

We're sorry to hear about the delay with your order. To assist you further, could you please provide us with your order ID? With this information, we'll be able to look into your order and address the issue promptly.

Thank you for your cooperation, and we apologize for any inconvenience this may have caused.

Rated 5 out of 5 stars

Comparable to Acuvue Oasis!

I've worn Acuvue Oasis for over 20+ years but recently found EyeCandy's SILQ lenses. I am impressed with the quality of these lenses and how comfortable they are to wear everyday. The only time they feel a little dry is at the end of a long day, but I will definitely be ordering these again. I'd also like to mention that I've been thankful for EyeCandys great customer service through emails. They're friendly, timely with their responses and will enjoy ordering more lenses from them in the future! 🤎

Date of experience: December 14, 2023

Reply from Eyecandys

Thank you for your wonderful review! We're thrilled to hear you've found comfort and quality in our SILQ lenses. Your satisfaction is our priority, and we look forward to serving you again in the future!

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Rated 1 out of 5 stars

Don’t trust the company

Eyecandys was having a sale so I purchased 2 pairs of contacts. The next day they canceled my order and raised the price. When I contacted customer support (and they VERY slow to respond) they pretended the sale never happened. Once I provided screenshots of my order confirmation including the sale price they changed their reasoning, saying it was a delivery issue (not sure how it could be since they cancelled my custom order hours after it was placed). When I offered to provide a new address they changed excuses AGAIN saying it had to be cancelled due to unforeseen circumstances. The contacts are still in stock on their website and when I called this out to the rep she ended our conversation without providing a resolution. I just want the contacts at the price listed since they are still in stock but the company is ridiculous.

Date of experience: February 16, 2024

Rated 1 out of 5 stars

Frustrated, and disappointed!

So, I placed an order and immediately realized I ordered the wrong color. The site won't allow you to edit or cancel your order, so I emailed. Every day I checked to get a response to no avail. After checking for 4 days, I concluded they weren't going to respond. Seven days later, they advised me to reject their delivery, but I didn't get that email because I'd stopped checking! I sent them emails explaining that I just wanted to return the contacts for a full refund, and since they didn't follow up within the time, they stated they should pay for the return. I haven't heard anything from them since Jan. 19th, 2024. Be careful doing busy with them... Order # EC175599
**2-12-2024 UPDATE** You'll get this super nice and apologetic response, which ultimately means nothing as you see here! It has been a month, and other than a lot of good-sounding customer service responses, NOTHING HAS BEEN RESOLVED BY THEM!!!

Date of experience: January 09, 2024

Reply from Eyecandys

Kimmy - We're truly sorry to hear about the frustration and inconvenience you've experienced with your recent order. Your feedback is incredibly important to us, and we want to personally apologize for any lapses in our communication and service. Could you please provide us with your order details so that we can investigate this matter further and ensure that we address your concerns promptly? Your satisfaction is our utmost priority, and we're committed to resolving any issues you've encountered.

Rated 1 out of 5 stars

Your company runs a money-grabbing…

Your company runs a money-grabbing scamming business. Everything from your product to customer service is absolutely miserable. I have already filed a claim on PayPal after your customer service failed to reply to my mails. I'll be also reporting this to my followers. I have 300k+ followers on instagram. I paid for $74 for defective and missing items on your website and you guys absolutely don't care about your customers once you receive money. Shame on you guys!
Customer name: Ash Tennyson
Order made on Jan 5, 2024.
Order ID: EC175181

Update:
It's been nearly four months, and now they're requesting additional information about my order. However, PayPal has already resolved the dispute in my favor and processed the refund. In my experience, they continue to exhibit scam-like behavior.

Date of experience: January 04, 2024

Reply from Eyecandys

Hi Ash,

I apologize for the issues you faced with your recent order EC175181. Your feedback is crucial to us.

Our customer service team will reach out to address your concerns, clarify any missing items or defects, and work towards a resolution. We've also taken steps to coordinate with PayPal for a fair resolution to your claim.

We appreciate your understanding and are committed to making things right.

Update:

Dear Ash,

After carefully reviewing your order and your communications with us, we can confirm that your order was delivered to you, and there's no such complaint of missing or defective product from you to us.

From our email and chat thread, we can see that you only complained about forgetting to apply your discount code at the point of ordering which you afterwards reached out to our customer service about the issue, and they could not reply to you promptly, but when they finally did, they requested you provide the discount code you wanted to use for your purchase, but they got no reply from you till today.

Other than forgetting to apply your discount code, which wasn't our fault. We only take responsibility for not being able to reply to you on time when you sought help; we have no other trace of complaint from you.

This also leaves us curious to know if you had contacted us through any other medium and/or with another username not tied to your order. We would love to hear back from you in this regard.

Thank you.

Rated 1 out of 5 stars

Beware

My order tracking was out for delivery and right away changed to returned to sender due to no such address and after checking my order details there are no errors in what I entered. I searched for reviews and was surprised to see many others here complaining of the same issue about not receiving orders. They don’t respond to emails and live chat messages either so I had to go through PayPal for a refund. My guess is they send an empty package with a purposely altered address so you waste time thinking it’s in the tracking system and legit waiting for weeks when you’re actually being scammed. Jerks.
In response to your reply no you’re not sorry or you wouldn’t do this to so many customers and you would reply to your live chat and emails instead of ignoring us until we write the truth here.

Date of experience: January 17, 2024

Reply from Eyecandys

Hi there! Sorry for your poor experience! Could you please share your order ID with us? This will help us look into the issue and provide you with prompt assistance. We value your feedback and are committed to resolving any concerns you may have.

Thank you for your cooperation.

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Rated 5 out of 5 stars

Best brown color contacts I've bought

I own about 7 pairs of brown color contacts from 3 different companies. The ones I got here are by far my favorite. I think they reason is the colors they use mimics natural eye color. Our eye colors changes depending on our mood, the angle of the light, the color clothing we are wearing, etc. These were very comfortable to wear for 6-8 hours.

Date of experience: October 28, 2022

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐FIVE EFF’n STARS⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐FIVE EFF’n STARS &
a thunbz up👍

After accidentally finding this web site & ordering a pair of colored contacts, I noticed the prices/sales are awesome & affordable (couldn’t complain) .. being a returning customer has its rewards...
but I WILL RECOMMEND THIS TO FRIENDS & will FOR SURE BE A RETURNING COSTUMER!!

👀FOR ALL THE PPL WITH DARK BROWN EYES-THIS IS THE ONE STOP SHOP, THAT WILL GUARANTEE COVERAGE OF YOUR DARK BROWN EYES👀

Date of experience: February 04, 2020

Rated 5 out of 5 stars

My first circle lenses!!

I was a bit skeptical ordering from EyeCandy's after reading several bad reviews about them. However, my fears were quickly alleviated after I got my order. It came in just over a week which is FANTASTIC (my eBay orders which ship from Asia take usually 3 weeks)! My contacts are extremely comfortable and have beautiful color payoff. They livened up my photoshoot which is exactly what I wanted. Great site and products - you won't be disappointed!

Date of experience: December 07, 2019

Rated 1 out of 5 stars

No Customer Support

Received my package with damaged items and emailed customer support numerous time and have not received any reply. I have posted my reviews and pictures on their website. I do love this company, but when you're spending $70 with two damaged items you'd want to get a reply back or a solution. EDIT: They replied to me and I replied immediately back, but no response after to resolve the issue.

Date of experience: November 12, 2023

Reply from Eyecandys

Hi Alexis,

We sincerely apologize for the inconvenience you've experienced and the delay in our response. It has come to our attention that your messages went straight to our spam folder, and we deeply regret any frustration this may have caused.

Upon reviewing your concerns, we understand the importance of resolving the issue promptly. We appreciate your feedback!

Our team is actively working on processing a replacement for the damaged items in your order. We'll ensure it is sent out to you as soon as possible. We genuinely value your loyalty, and we want to thank you for bringing this to our attention.

Thank you for your patience and continued support.

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Rated 5 out of 5 stars

Good customer service, Good quality lenses, Great varieties of color circle lens :)

Reasonable price (not lowest, not highest). GOOD customer service!!! GOOD quality products! The latter two are more important to me. BONUS: Great variety of color/ circle lens with prescription! :D <3 Another lens company I love is Pinkyparadise.com **beware of Honeycolor.com it has horrible customer service. If your product comes defective, they will not respond. So far EYECANDYS has been really good with their customer service. Hopefully they'll stay this way =)

Date of experience: March 30, 2020

Rated 3 out of 5 stars

Don't trust the Lens Quiz

The shipping was not horrible, but the cost was not worthy of the wait. I ordered a pair of lenses that make me look 😈 evil. They were recommended by the sites Lens Quiz, but on my dark brown eyes, they make my eyes look red.
They sent an applicator and soft tweezers for the lens. They were stored in sealed vials so I knew they were not tampered with before arrival.
I am disappointed that my first pair (Pink Label Obsession Brown) because they were so horrible.

Per your request:
1. EyeCandys Pink Label Obsession Brown Sku: IC-CBO001-BR-000
2. My order was based upon your Lens Quiz recommendation. However, darker skin tones vary based upon undertone. Apparently, red undertones require a balance with cooler color tones. Your lens quiz would be more effective if it incorporated suggestions based upon skin tone,

Date of experience: October 05, 2023

Reply from Eyecandys

Hello Kee,

We greatly appreciate your candid feedback concerning your recent lens purchase! We're genuinely sorry that the recommended lenses didn't quite meet your expectations, and we're eager to gather more information to address your concerns and enhance our services.

To better understand your experience, could you kindly share the following details with us via email at hello@eyecandys.com:

1. The specific lens product you ordered.
2. Any other specific issues or feedback you have about the product or service.

Your input plays a vital role in helping us fine-tune our recommendation system and elevate the overall quality of our products.

Thanks so much for your time!

Rated 5 out of 5 stars

Great service

I recently visited Eye Candy Optical. The store itself is a pleasure to walk into. The store has a spacious layout, making browsing easy, and it has good lighting. Amy welcomed me, respected my desire to browse on my own initially but stepped in quickly to assist once I was ready. And when I indicated that I wanted to look elsewhere before making a decision, she offered to loan me the two pairs I had tentatively chosen so that I'd have them to compare when shopping around. Although I didn't end up purchasing at Eye Candy, their service was exceptional.

Date of experience: March 09, 2020