1,593 total
Kind, friendly and knowledgeable. Really cared about the problem l was experiencing and solving it.
Date of experience: April 30, 2024
Reply from Aspiration
We strive to provide excellent service to our customers. I'm glad we could make an impact!
Great customer service. Solved my issue quickly. Thank you!
Date of experience: May 02, 2024
Reply from Aspiration
That's great to hear! Thanks so much for leaving us a review.
This bank used to be awesome but has since gone seriously downhill the past few years. The customer service reps used to be English speakers, but now are impossible to understand. It takes them half a month to send a new debit card if it’s lost. Today I even had a representative turn off my debit card after I specifically said not to do that bc I’m a single mom and my child needed to get food. I’ve been on hold for an hour trying to speak with a representative.
Date of experience: April 19, 2024
Reply from Aspiration
I’m so sorry to hear about your experience with us thus far. Our team is working hard every day to fine tune our existing line of services. I assure you we will continue to make improvements to our service offerings as we continue to grow.
My customer service rep was fantastic. However, being made aware that Aspiration is incompatible with GoFundMe was unthinkable. After two years with this bank, I will be getting a card at a different one that allows me to donate to those in need. I've had to resort to venmoing friends who can donate for me. It's absurd.
Date of experience: April 17, 2024
Reply from Aspiration
Our team is working hard every day to fine-tune our existing line of services. I assure you we will continue to make improvements to our service offerings as we continue to grow.
Always professional and always helpful. I've had many great experiences with Aspiration and highly recommend them.
Date of experience: May 06, 2024
Absolutely unacceptable quality of customer service. I've been repeatedly calling and monitoring my emails for the mysterious "email regarding this matter containing the instructions to unlock my account" for weeks now.
I don't why I chose to use Aspiration as my main banking institution but PLEASE BEWARE before you wind up like so many other people. Completely screwed by being locked out of your own account. The Philippines based called center "support" is nothing short of the bare minimum of care.
Like WHAT DO I HAVE TO DO DO TO GET ACCESS TO MY FUNDS?! STOP TELLING ME TO RESPOND TO AN EMAIL THAT SIMPLY - DOES. NOT. EXIST. MY 4 YEAR OLD DAUGHTER DOESN'T UNDERSTAND WHY WE CANNOT PURCHASE FOOD!
Date of experience: April 15, 2024
Reply from Aspiration
Hi Nick, I'm very sorry to hear about this experience! I can't help over social media, but our team would be happy to speak with you about this. You can send us an email at support@aspiration.com, or give us a call at 800-683-8529, from 6am-6pm Pacific, Monday through Friday.
Angelica Went Above And Beyond To Meet My Customer Service Needs !! Love Her To Death, Promo Her !!
Date of experience: April 19, 2024
Reply from Aspiration
That's great to hear! Thanks so much for leaving us a review.
Aspiration is an efficent well running, well organized economically friendly way to do your day to day banking.
Date of experience: April 30, 2024
Reply from Aspiration
We're all about that joyful feeling! Thanks for leaving a review for us.
I had to dispute a transaction and I reached out and get Aspiration to help. They took care of it in a timely manner and is always ready to help. I have been a customer more since 2019 and that was my only issue and I know my money is safe and they take pride in everything they do
Date of experience: February 27, 2024
Reply from Aspiration
We're glad we can help in making the experience as easy as possible for you. Thank you for helping us save the planet!
I love using my Aspiration account ! Each and every time i have any questions, need any help/support with anything at all whatsoever, the customer service agents are pretty quick to respond to my inquiry and are always very helpful and extremely friendly and helpful. I have always had a very positive excperience any and every single time i have ever needed any assistance. Although I actually do have a couple different online bank accounts, my Aspiration account is honestly the one and only account I really use. I love the fact that every purchase and/or every time I swipe my card, it gives back to the environment by planting trees. I would definitely for sure 100% recommend this online bank to any and ervery one in the whole world !
Date of experience: March 12, 2024
Reply from Aspiration
Thank you for the in-depth feedback. We strive to give our customers the best experience! Thanks for being a member of the Aspiration family and helping us make an impact!
I received my response in a timely manner since I emailed Aspiration after hours. Pleased with the results and everything was handled professionally
Date of experience: March 27, 2024
Reply from Aspiration
We're all about that joyful feeling! Thanks for helping us save the planet!
Customer service was exceptional and supported my needs, helping to get my issue handled with care.
Date of experience: April 24, 2024
Reply from Aspiration
We're all about that joyful feeling! Thanks for leaving a review for us and helping us save the planet!
Aspiration has always been helpful in the few years I have been a member. I never have any issue with deposits, transfers or using my spend card. I always recommend them to friends when the subject comes up.
Date of experience: February 23, 2024
Reply from Aspiration
Thank you for the kind review! We appreciate you helping us make an impact!
Aspiration helps to alleviate the burden of fuel emissions from the planet and your conscience by donating money to CO2 offset for every gallon of gas purchased with your debit or credit card. I believe it is actually a credit union rather than a conventional bank. Why wouldn't you keep your money with them? Also, please give Rocky from the Philippines a raise.
Date of experience: December 27, 2023
Reply from Aspiration
We're all about that joyful feeling! Thanks for leaving a review for us.
Aspiration rocks! The customer service is efficient and friendly. I've never had to wait long if an issue occurs and the problem is always solved fast and painlessly.
Date of experience: March 12, 2024
Reply from Aspiration
Awesome! Thanks a lot for leaving us a review.
I wish aspirations app had more detailed info on the check deposit status page in the app. Because it’s missing the availability date and all that useful details we would like to see.
Date of experience: March 12, 2024
Reply from Aspiration
Thank you for the feedback. We're always trying to improve our services, so I will inform our team of your requests.
Fransisco was awesome and fast. I am constantly getting double charges through various companies, sometimes it's technical and sometimes it's malicious, having a representative at your bank personally look out for you means a lot. It builds trust which is a big factor for me to stay with a bank. Thanks again.
Date of experience: November 09, 2023
Reply from Aspiration
We're all about that joyful feeling! Thanks for leaving a review for us.
Aspiration is a great finance tool and supports great banking
Date of experience: April 24, 2024
Reply from Aspiration
We are pleased that you enjoyed the platform. Thanks for helping us save the planet!
I used to love this bank, admired their commitment to green investments and felt that their business models benefited customers. Recently, their customer service has become terrible. They don't answer questions and are quick to blame me or any other financial institutions that I use to transfer money into and out of my account. They have taken away a lot of perks and I'm just sick of them. Really wish they would have stuck to what they were.
Date of experience: February 05, 2024
Reply from Aspiration
I'm very sorry to hear about this experience! We're always trying to improve our services, so I will inform our team of your feedback.
I like what Team Aspiration stands for. They are efficient and the way that they handle and deal with their customers and they care about the planet. What more could you want from a company that provides debit and credit cards and investments.
Pastor William Bernard Cheeks
Date of experience: December 15, 2023
Reply from Aspiration
That's great to hear! We're all about that joyful feeling! Thanks for leaving a review for us.
