Frequently asked questions

How can we help you?

Want to check the status of your order? Want to know how to return a product? We can help.

How to check stock availability

Always check your desired product’s availability here on our website or in the IKEA app before you visit your local IKEA store. We update stock status for our products every few hours.
The best way to get the latest stock status is to visit the product page or listing pages of the item you are interested in and check its availability at your local IKEA store. When checking on our listing page, an indicator for your local store will display as well as possibility for delivery.
If the product you are looking for is out of stock at your local store, you can click on the 'check other IKEA stores' link to view inventory from our other locations.
You can also select 'notify me' and you will receive a communication from IKEA when your product is back in stock. Note that stock shipments are limited and tend to be purchased quickly, so we encourage you to use our click and collect service to secure the products you want or visit your local store first thing in the morning.
Products that show the status 'Few in stock' may not be available for purchase online because their limited stock level means we can’t guarantee that they will still be available at time of purchase.
Please note – the stock status you see online or in the IKEA app is the same information that our customer service co-workers have access to. If you need further support, please see the FAQ below or connect with us via Chat.
Before you visit be sure to download our shopping app – it is a great way to check out what IKEA has to offer and also to even check for stock while you are shopping in store!

Orders

General

If you’re receiving an error at check-out while placing your order, it’s possible the items in your cart are out of stock at our distribution center. Please note that standard online orders for delivery ship from one of our central warehouses based on your zip code and not our store locations, so it’s possible for availability to differ. For further information, you’re welcome to contact the IKEA US Customer Support Center at 1-888-888-4532.
If you're outside of the continental US and would like to make your purchase from IKEA USA, we recommend using a third-party freight forwarder. Please note that neither IKEA nor the delivery company will be held responsible for damaged or defective merchandise or missing items that are not reported by the freight forwarder at the time of delivery. You need to choose Schedule In-Home Delivery or Express In-Home Delivery if you want to use a third party freight forwarder.

Missing Items

For parcel deliveries, FedEx may leave packages in a more secluded area of your home, such as behind porch columns, landscaping, or garage corners. With our updated Terms & Conditions effective August 20, 2020, truck deliveries may also be delivered to your covered porch, garage or doorstep and not inside your home. If your package isn’t found within these locations, please confirm that your mailing address is listed correctly and contact the IKEA US Customer Support Center at 1-888-888-4532 for assistance.
First, please check to make sure you have all of the packages for each item, as there may be more than 1 box containing all parts. You'll find the number of packages required on the product label (example: Box 1(2) and Box 2(2)).

For the quickest resolution, we recommend visiting the store with your receipt or order confirmation to obtain any missing parts. If you’re unable to do so, please contact the US IKEA Customer Support Center at 1-888-888-4532. Pending availability and the size of the part(s), we may be able to ship them from our store.
Most IKEA bed frames require the SKORVA midbeam.

This product is sold separately in our stores. If your purchase was made in-store, please review your receipt to see if this product was purchased. If not, it would be necessary to visit the store to purchase or place an order for the SKORVA midbeam online.

If your purchase was completed online, the SKORVA midbeam is included in the price of our bed frame. If this product is missing from your order, please contact the IKEA US Customer Support Center at 1-888-888-4532.

Damaged Items

Missing Parts or Hardware

Order Changes

Services

Delivery

If you're outside of the continental US and would like to make your purchase from IKEA USA, we recommend using a third-party freight forwarder. Please note that neither IKEA nor the delivery company will be held responsible for damaged or defective merchandise or missing items that are not reported by the freight forwarder at the time of delivery. You need to choose Schedule In-Home Delivery or Express In-Home Delivery if you want to use a third party freight forwarder.

Services

Mattresses

Assembly

Kitchen Services

Measuring service - Our measurement technician will visit you to measure your space and document the dimensions. We will arrive at your home during the 2-hour window of the appointment and depending on the complexity of the kitchen this may take up to 45 minutes. Please be sure to schedule your measurement appointment at least one (1) week before your planning appointment so the measurements can be shared with your IKEA Kitchen Services (IKS) expert.

In-store planning (free) - Meet at your local IKEA store for a 2-hour appointment with an IKEA Kitchen Services expert and work together to create your dream kitchen. It is important that we have the exact measurements of your kitchen so that our team can provide an expert level of service. If you have used our measurement service, these measurements will be made available to the planning team prior to your appointment. If you are preparing your own measurements, please be sure to have them ready to share with the IKEA kitchen expert during your planning session.

Online planning (free) - Work with an IKEA kitchen planner online to create your dream kitchen. This appointment can last up to 2-hours with an additional 30-minute follow up session, if needed available for minor revisions. It is important that we have the exact measurements of your kitchen so that our team can provide an expert level of service. If you have used our measurement service, these measurements will be made available to the planning team prior to your appointment. If you are preparing your own measurements, please be sure to have them ready to share with the IKEA kitchen expert during your planning session

Kitchen validation (online planning) (free) - If you have already used the kitchen planning tool you can have an IKEA kitchen expert review it with you. Simply schedule a 30-minute online appointment here.

Kitchen installation - Our kitchen installation service gets your dream kitchen up and running as fast as possible so you can start making your favorite recipes and new memories. Installations typically require 2-3 days to complete. Our installation service can save you valuable time, especially when it comes to trickier jobs like fitting sinks, countertops and appliances. For scheduling your installation, please reach out to your local IKEA store for details and lead times, or contact us at 1-888-888-4532.

Click & Collect

If you are shopping at Brooklyn, Queens, Elizabeth, Paramus, Long Island, and Woodbridge, please read these FAQs.

Local Pick Up Points

Payment

Coupons & Offers

If you haven’t received your IKEA Family Birthday Coupon, please review the following troubleshooting steps.

1. Check your spam folder.

2. Check to ensure that you have "email communications" checked as a preference in your IKEA FAMILY profile settings?

3. IKEA Family birthday coupons are sent out the week before your birthday month. To receive this coupon, your account and communication settings must be updated prior to this time frame. Please note that your IKEA FAMILY profile and preferences are separate from your IKEA-USA.com account.

If you are still not able to locate the IKEA Family Birthday Coupon, please contact the US IKEA Support Center.

Gift Cards

In order to protect you from unauthorized transactions, we require your credit card's Security Code.

MasterCard, VISA, and Discover:The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

American Express: The card Security Code (also referred to as the CID number) is printed above the imprinted card number on the front of the card (on either the left or right).

*Please note, there are a small percentage of "plastic-less" card accounts for American Express - Corporate and Purchasing Card accounts. If you have one of these accounts with no AMEX card, please enter 5555 as your card security code.
Digital Gift Card: All gift card purchases are subject to credit approval and a fraud verification process. It can sometimes take up to 24 hours from the time of purchase to review your order unless you specify a future delivery date. You will receive a confirmation email when your order has been sent. Your Gift Card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most Gift CarFFds are sent within 24 hours of the purchase transaction. For future delivery, Gift Cards are sent on the morning of the scheduled delivery date. Please see the "Gift Cards" section below for more about Gift Cards.

Plastic Gift Card: Delivery times are determined by the Shipping Method selection. Orders are generally shipped within 1-2 business days. Once your Gift Card is shipped, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.*Tracking numbers are not available for cards delivered via standard shipping.
Digital Gift Cards: Gift Cards will be sent via email. Please see the "eGift Cards" section below for more about Gift Cards.

Plastic Gift Card: You can choose our standard shipping free of charge, or for an additional fee you can choose to expedite your order. You can make your selection under the Shipping Method option. Depending on when your order is placed, it may take 1-2 business days to process order.
Simply personalize the Gift Card for your recipient, have it sent to yourself and then print it. Go to the "For Me" tab underneath "Who is the gift card for."Your Gift Card will be sent to the email address entered on the Payment Page. Enter your recipient's name and your personal message on the Gift Card messages page and complete the transaction normally. You will receive a Gift Card alert via email. Follow the instructions in this message to retrieve your Gift Card and then choose "Click to print this page." The resulting printout may be presented as a gift to the recipient.
Yes. If you send separate Gift Cards to Aunt Mary and Uncle Jim at their shared email address, they will receive two messages with the subject "[Sender] sent you an eGift Card from IKEA" with your name in place of [Sender]. Within the text of the emails, each message will be addressed to the respective recipient, using the name you entered in the purchase process, for example: "Mary Smith, John Jones sent you a $XX Gift Card from IKEA."
A Digital Gift Card is an electronic Gift Card that is sent via email. On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the Gift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. This page also gives simple instructions for redeeming the Gift Card, including printing instructions. Sometimes, special offers and promotions are listed on the page.
We adhere to all industry best practices to ensure successful delivery of the Gift Card via email. Still, there is a chance that the email will be treated as spam or the recipient didn't notice it in their email inbox. You will receive an email message confirming delivery of the Gift Card alert email, and a message notifying you that the eGift Card has been viewed. If the Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue.
You will receive an email message confirming delivery, and a message notifying you that the Gift Card has been viewed. If the Gift Card goes un-viewed for 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Customer Support with the order number from the email, you received confirming your purchase, and we can tell you if the recipient has viewed their Gift Card.
Our state of the art technology inhibits fraud, but you must safeguard your Gift Card for your own protection. If someone makes a copy of your Gift Card and redeems it for the full amount, your copy will have no value. No matter how many copies are made, the value of the Gift Card is tied to the Gift Card number. When that number is used, the value of the purchase is deducted from the Gift Card. If you suspect that someone has copied or stolen your Gift Card, contact Customer Support immediately. Any value that has not been used can be re-issued to you in a new Gift Card

Gift Registry

IKEA makes it easy to set up your gift registry through our website:

Create your gift registry by clicking on the 'Create a gift registry' button

Choose the gifts you want and add them to your registry

Under ‘Settings’, click to enable sharing so family and friends can find your registry
It’s easy to use your smartphone’s scanning feature to add items to your IKEA Gift Registry while in-store:

With your smartphone and an active internet connection, first locate your gift registry on ikea-usa.com. You can access the gift registry page through the menu, search function or gift registry links on our website. Remember to log in as an IKEA Family member. Once logged in, click on the gift registry link on the page to pull up your gift registry.

Once you’ve accessed your gift registry, click the “Add Items In-Store” button on the page, and give permission by clicking “Allow”. You can now use your smartphone in-store to scan items to add to your registry.

To scan an item, hold your smartphone’s camera over the barcode of the product you wish to add to your gift registry. Your item will automatically be added to your registry, along with relevant information such as product name, price, and description.

If a barcode is not available (or not scanning properly), you can always enter the item article number manually to add the product to your gift registry.

IKEA Financing

The IKEA Visa credit card is a credit card that can be used at IKEA and anywhere else Visa is accepted. If you are approved, you’ll earn 5% back in rewards on IKEA USA purchases1, 3% back in rewards on dining, grocery and utility purchases2, and 1% back1 in rewards anywhere else you use the IKEA Visa credit card

The IKEA Projekt card is a credit card that can only be used at IKEA USA. The IKEA Projekt card offers 6, 12, and 24 month promotional financing. There is a minimum purchase of $500 for a 6 month plan, $1,500 for a 12 month plan, and $5,000 for a 24 month plan. This makes the IKEA Projekt card a great solution to fit your large project needs.
If you’re already a member of our IKEA Family loyalty program, you can still enjoy all the IKEA Family benefits as well as the IKEA Visa card benefits. You’ll still need to use your IKEA Family number to qualify for any IKEA Family discounts at checkout. If you’re not an IKEA Family member yet, you’ll be automatically enrolled in this free program when you are approved for an IKEA Visa credit card. For more information, view the IKEA Family page.
No, the 6 month plan is only available on IKEA Projekt credit card purchases between $500.00-$1,499.99, the 12 month plan on purchases of $1,500.00 -$4,999.99 and the 24 month plan on purchases of $5,000 or more. Qualifying purchases will automatically be placed on the appropriate promotional plan, however, if you wish to move your purchase to the regular revolving credit plan, please see the first billing statement reflecting your purchase for plan opt-out details.
If you’re already a member of our IKEA Family loyalty program, you can still enjoy all the IKEA Family benefits as well as the IKEA Projekt card benefits. You’ll still need to use your IKEA Family number to qualify for any IKEA Family discounts at checkout. If you’re not an IKEA Family member yet, you’ll be automatically enrolled in this free program when you are approved for an IKEA Projekt credit card. For more information, view the IKEA Family page.

Product Information

Product Questions

IKEA strives to totally refrain from the use of chemical flame retardants in our products and instead use techniques and materials with flame retardant properties. However, in some countries, chemical flame retardants are needed in specific products in order to pass a local legal requirement. Any products treated with chemical flame retardants meet strict emission requirements.

In the US, mattresses and mattress sets have a fiber fire barrier made of rayon/polyester batting that has an inherently fire-resistant property. Flame retardant chemicals (phosphorous-based inorganic salts) are only used for some stitch bond and zippers.

In order to legally comply with CPAI-84 flammability requirements currently in place, all IKEA children’s tents are treated with flame retardant. For more details, please visit our website here: Safer life at home

Product Availability

We strive to maintain availability of all items. However, due to various circumstances, items can be temporarily out of stock. Our store or phone co-workers may be able to provide re-stocking information if available.

Items available at store locations can only be purchased in person at that location. With the exception of picking up a Click & Collect order or local delivery for an in-store purchase, we’re not able to accept online orders for store purchases, nor ship store-to-store.
If an item is out of stock, check the product page periodically for stock updates or sign up for stock alerts on our website. Possible incoming stock can also be researched by calling us at 1-888-888-4532.

Items available at store locations can only be purchased in person at that location. With the exception of picking up a Click and Collect order or local delivery for an in-store purchase, we’re not able to accept online orders for store purchases, nor ship store-to-store.
If you’re missing hardware (screws, drawer slides, etc), we can place an order free of charge to be shipped to you, pending availability at our spare parts facility. If the item is missing parts, such as a drawer or top, spare parts are provided at our store’s discretion and fees may apply. To discuss possible resolutions, it would be necessary to visit the store with your receipt. As-Is items are final sale.

Product Warranties

The limited warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with incorrect cleaning methods or incorrect cleaning products. The limited warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The limited warranties do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless otherwise stated). The limited warranties do not cover consequential or incidental damages.

To see the list of products covered under warranty, please visit our website here: Product Warranties.
A proof of purchase is required for all warranty claims (receipt or order confirmation). If you no longer have your receipt, we may be able to locate a copy in our system using the last 4 digits of the card used, the store location, an approximate date of purchase, and the exact amount of the transaction (this information can typically be found on a bank statement). If you have this information, please contact he IKEA US Customer Support Center at 1-888-888-4532.

Product Recalls

Return Policy

If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days for a full refund, along with your receipt.

We do not accept returns on plants, cut fabric, custom countertops and as-is products. We are unable to refund or exchange your items if your merchandise is found to be modified from its original form when purchased, dirty, stained, or damaged.
For smaller item returns (FedEx or UPS), simply fill out the return slip and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. You will be responsible for covering the shipping fee. Product reimbursement should be received approximately 2 weeks after the item has arrived at the store.

Large item returns can be made by visiting your local IKEA store. For a truck pickup, please contact the Customer Support Center.

IKEA Stores

In order to maximize the positive impact IKEA has in our local communities, we focus on supporting organizations whose missions align with the IKEA focus areas in our local neighborhoods:

Increasing access to better places to call home

Opening pathways to decent employment

Emergency relief

We also work with local, national, and global organizations for volunteer and disaster relief efforts and support large projects with our partners at Save the Children, Family Promise and the American Red Cross. Unfortunately, we're not able to support individual requests.
The Planning Studio is part of a new IKEA global city center approach, which marks the beginning of our ongoing transformation and commitment to bringing the brand into the heart of urban areas. It is the latest example of how IKEA is reaching customers in new ways that are more accessible and more personalized. The Planning Studio will focus on urban living and small spaces, giving customers the opportunity to discover, select and order IKEA products.