Aaron Rents Reviews

At this point, I just needed to know where I was on the list. He stated they don't keep a copy of the list of the delivery routes for the day of, so I asked if he could reach out to the driver to confirm. He placed me on hold and came back and stated the delivery team did not answer. I explained again my need for this information and asked if he could try one more time. After expressing his unwillingness to want to assist me he stated, "Jesus!" and then placed me on hold again. This time he kept me on hold for more than 20 minutes and then came back and in a laughing manner stated, "Are they there yet?" I asked him if that's why I was kept on hold for more than 20 minutes while you were waiting for them to show up. I also stated I could not understand how he felt keeping me on hold for more than 20 minutes was appropriate.

Charles at this point stated he was the only person there. I reminded Charles he had confirmed the original employee I requested was there, but on the other line during the beginning of the call. He immediately became silent as if he had forgotten he shared that information. I disconnected the call and reached out to Corporate to share my feedback. My hope was if additional coaching opportunity was needed it could be provided to keep future consumers from experiencing what I just endured. The corporate representative stated the regional manager would reach out to me directly.

Fast forward: to 1:00 PM still no phone call from anyone and no delivery. I received a notification stating there was a change to my Aaron's account. It advised if I did not initiate this change please call the store directly. I called the store and was informed I was issued a refund. I inquired about the refund and I advised I had been waiting all day for my delivery and it still wasn't here. She asked me to hold a few moments later a gentleman by the name of June came to the line seeming clueless.

I acknowledge I was speaking with someone else and did not know I had been transferred but they stated I had a refund. Instantly, he knew who I was and stated the GM canceled my delivery and refunded the money. June also stated the GM called me. I advised June no one called me and I had been waiting all day for delivery only to receive a notification a change had occurred with my account which I did not authorize. I shared with June the only person I spoke with was Charles this morning. June then shared Charles is the GM and, "He canceled your order, he just walked out of the store." So I confirmed Charles whom I spoke to this morning who provided poor customer service and got caught in a lie, is the GM.

"Charles told you he called me and informed me that he canceled my order and refunded my money." June stated Yes. I said, "Sir that is a lie. One call me and I've been waiting all day." I reached back out to Corporate to inquire how this was ethical. I reported my experience and an employee has the right to retaliate against me for reporting my experience and unlawfully cancel a contract that has not been breech. The corporate rep placed me on hold came back and stated she has tried over 5 times to reach the store. They are refusing to answer the phone. She also stated two different people have sent Mike the Regional manager an email and he has not responded.

I had arrangement to pay off on a Saturday. They showed up to my house on a Friday to remove my equipment. When I had spoke to corporate to let them know. I was tired of being harassed. And I would be there Saturday when I returned to the state of Texas b. That I was out-of-state and could not get to them. They refused to take a payment online demanded. I came in store and then wanted to remove my equipment because I was out of town on a job. They're absolutely the most unprofessional people I've ever dealt with. They're rude, they're belligerent. They will harass you, they will stalk you. They will change your prices. Break their own contract and charge you the fees for it. It's horrible. I would not rent from them.

The lady told me I wasn’t supposed to have anything delivered that day. So I explain to her that I was supposed to be first delivery and she was the one who set it up. She then sees my order and says, "I’m so sorry- I don’t know how you got left off the delivery schedule. It will be there within an hour," and that she would knock 25$ off my next payment. I’m like ok. So two hours later I call again. She informs me the delivery guys are working on an order that required furniture to be put together in every room- but I was next- give them another hour. So I wait… I call again and now it’s close to 9 pm... she says she was just about to call me - the delivery guy quit. And I’d have to wait till the next afternoon. But she assured me that she would talk to the GM and they would knock more than 25$ off for the inconvenience. (I had to order lunch and dinner to be delivered for my kids to eat- not cheap.)

The next LATE afternoon the stove finally arrives… And it’s was DIRTY!! There was stuff all in the oven- and a cockroach shell on the glass top. I showed the delivery guy and had him note the paper that it was dirty upon delivery. I then called and spoke to the same lady. She was very apologetic and promised they would make this right.

Fast forward to today. They took the full payment out for the stove! So I call and speak to the new GM whose name is Asian. Asian is rude! He does not care about their customers. He said “It being a day late ain’t a big deal” (If it was a couch or tv, it wouldn’t have been- but a stove!! That’s a big deal). He then said that 20$ was the most he could knock off but it would be taken off of my final bill... and not this month's payment as promised. I explained that the lady had promised more than 25$ off this bill. He said, “Well I'm informing you that’s not gonna happen.”

Then he accused me of lying about it being dirty. And told me it’s used. I understand it’s used. But it should still be cleaned and sanitized before going into someone else’s home!! I told him the delivery guy wrote on the form that the stove arrived dirty. He said there’s nothing like that on the paper- and that I filled out a “top sheet“ and checked off that everything was in great condition: I’ve never filled out a top sheet on any of the appliances I’ve received... so I guess the delivery guys do it… I asked to speak to someone above him and he said there isn’t anyone above him! I asked did he own Aaron’s. He said, "No but the guy above me quit three weeks ago..." and I’d have to deal with him. I told him I was considering canceling all of my orders with them.