Capital One Auto Financing Reviews

Terrible company to finance your car with. Their agents are usually are lost, they don’t value their customers and they NEVER document your account right unless it benefits them. DO NOT finance with this company.

This company is a joke. Asked to speak to supervisors and was told one was available. Car was repoed on April 4. Was told I couldn’t get it back until I paid everything up to date. Looked at my account today April 13 and have a 25 day past due amount of 387. When spoke to representative he stated he doesn’t know why but was told because my March payment wasn’t added in the amount I had to pay when they replied it. I told him my calls are recorded so I was told on the 4th I had to pay everything up to date including late fees and repo fee to get my vehicle.

If I could would give 0. I financed my car for 5 years (60 months) with automatic debit, planning to have a good credit number, in the last installment Capital One canceled the automatic debit before the scheduled date, the bank did not debit my account and when I realized it had already been a few days. Out of 60 installments, only the last one was late because of Capital One, they reported the delay and the car that was supposed to improve my credit ended up ruined by Capital One… I tried to contact Capital One and they didn't want to fix their mistake… I don't know what to do anymore, it's become a nightmare

I filled out a credit app and was provided an approval letter for $43k to take to the dealership. I found a car I wanted online for $20k at a nearby Capital One Dealership but when trying to complete the loan process was told “Capital One did not approve you”. WHAT’S THE POINT??

Capital One's pre-qualification terms are so convoluted that your actual car buying options are almost zero. They have so many stipulations on year, mileage, dealers, etc that it's just a frustrating experience trying to find anything that jumps through all of their hoops. You are prequalified for a large amount (supposedly) that you will never be able to utilize. I was pre-qualified for up to $57k and, when trying to purchase a car that was only $15-17k, they require that I put down $5-6k?! Make it make sense. You call customer service and get the run around so they are no help at all. Financing through Capital One has been a complete waste of time.

Lies, deception, discrimination, under-scoring. I don't recommend it. This is not professional and not respectful. If you think that this is the best option, then I advise you to consider other options.

Well my issue was due to some bad luck with jobs I would say more less. I had to made arrangements with Capital One such as partial payments then catching up by end of the end etc. Trust me I was not running from them but I had no money and at the time still had to have a place to stay, food, electricity etc. This is something that I have done with them in the past with a previous car I owned and that was paid in full. One day I called to schedule a payment, by doing this I have never gotten to far behind such as them looking into repo as anything. I got the man on the phone who said, "How about doing an extension program with us?" Like an idiot I agreed. Well I just found out this person made this ** worse because by me doing that it made me further and further behind and lord forbid if you have to make a small adjustment when you are on this so called extension, which is a disaster waiting to happen regardless.

I had a Capital One auto loan since 2000, made all my payments on time. I recently switched jobs in during the period of six weeks when I did not a have paycheck I am formed Capital One and I will be late a payment, but they will get their money. I even went as far as setting a payment plan to split one payment into two because I didn’t want to be really far behind. My car was vandalized and deemed a total loss two weeks ago and I need to get another vehicle.

Capital One has lied about me missing payments and what the balance is on my auto loan. Even if you believe the data they’ve posted on my reports, when you deduct the payments they are showing from the original loan amount, the balance is so far off that it makes me wonder if the credit bureaus aren’t being complicit in this lie. My only recourse will be to refinance my car, but with them making me look so delinquent, that’s going to be difficult. Steer clear of this company if you’re shopping around for auto loans.

When things are good it is good, because literally no one does anything there at Capital One auto finance. So the system works. However, I paid off my car in November of 2022 and I am STILL waiting on my GAP refund of $923.75 from these jokers!! I have done EVERYTHING. All of the paperwork, all of the research. I have supplied them with a copy of the actual cashed check from the auto dealer and still no refund has been issued to me. This is the ABSOLUTE worst!!!! Like honestly, there is nothing you as a customer can do.