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Business ProfileforRent-A-Center, Inc.
Additional business information
On August 2, 2022, California Attorney General Rob Bonta announced a $15.5 million settlement with Rent-A-Center, based on alleged violations of state consumer protection laws relating to unlawful leasing practices and deceptive marketing. An investigation into Rent-A-Center's "kiosk" business that operates out of traditional retail stores alleged that the company used an inflated "cash price" for products that was 15% higher than the retail price, potentially costing consumers hundreds of extra dollars, among other allegations. The case was settled by the parties, and as part of the settlement, Rent-A-Center did not admit to any violations of law or any wrongdoing.
As part of the stipulated judgment resolving the Attorney General's investigation, Rent-A-Center agreed to comply with significant injunctive terms to deter future misconduct, pay $13.5 million in restitution to California consumers, and pay $2 million in civil penalties.
A copy of the stipulated judgment is available here: https://oag.ca.gov/system/files/attachments/press-docs/Stipulation%20and%20Signed%20Judgment_Redacted.pdf
A copy of the complaint is available here: https://oag.ca.gov/system/files/attachments/press-docs/Complaint%20%283%29.pdf
To view the Press Release go to: https://oag.ca.gov/news/press-releases/attorney-general-bonta-announces-155-million-judgment-against-rent-center
At-a-glance
Customer Complaints
1,821 complaints closed in last 3 years
534 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 5501 Headquarters Drive, Plano, TX 75024
- BBB File Opened:
- 11/2/1999
- Years in Business:
- 37
- Business Started:
- 9/16/1986
- Business Started Locally:
- 9/16/1986
- Business Incorporated:
- 9/20/1983
- Accredited Since:
- 8/23/2021
- Type of Entity:
- Corporation
- Alternate Business Name
- Home Choice
- Get it Now!
- RAC Acceptance
- Business Management
- Mr. Bryan J Pechersky, Executive Vice President
- Mr. Mitchell E Fadel, CEO
- Contact Information
Principal
- Mr. Bryan J Pechersky, Executive Vice President
Customer Contact
- Consumer Affairs Team
- Mr. Christopher A Korst, Chief Administrative Officer
- Ms. Maureen Short, Treasurer
- Additional Contact Information
Fax Numbers
- (866) 680-0574Primary Fax
Email Addresses
- Primary
- (866) 680-0574
Customer Complaints
1,821 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
04/07/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Customer Reviews
314 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Glenda M
02/18/2024
Rent-A-Center, Inc. Response
02/20/2024
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