Customer ReviewsforWarby Parker

I placed an order for eyeglasses on April 5, which included paying extra for a prism and for clip on sunglasses lenses. I didnt hear anything from Warby Parker for two weeks. When I called them, they said that my order was confusing because the prescription was for progressive lenses, but I requested intermediate single-vision lenses. I asked why they had not contacted me about this, and I was told that I had fallen through the cracks. Now I would have to wait another 7-10 days to get the glasses. The representative was rude and kept interrupting me. Today, April 24, I received an email saying that the glasses had been shipped, but instead of medium width, which is what I ordered, they were shipping narrow width, which will not fit me or the clip-on lenses. When I read from my email from Warby Parker on April 5 stating that I ordered medium width glasses, the representative hung up on me. Now, once again, I will have to argue with rude people on the phone and try to get these glasses replaced, and they wont arrive until about a month after I ordered them.

We are very sorry to hear about your experience. This absolutely should not have happened, and a member of our team will be in touch soon to help from here.

RUN away from this horrible company! Ordered product on 4/10/2024 - (3) pairs of glasses for over $1,000. Guaranteed delivery within 7 business days. Day 7 today. Had to call the company to find out there was manufacturing defect in (2) pairs. They have no idea when they will deliver these (2) pairs now even though they are holding my money. Asked them why they would not expedite the manufacturing and put my defective glasses ahead of other orders???? The **************** Manager to me: "Because you should be GLAD we held your order and didn't ship defective glasses. YOUR order is just one of thousands. We make 98% of glasses correctly. YOUR order is just a 'perfect storm' so just be glad we didn't ship them." Seriously? WTF, Warby Parker?! Cancelled my order and returned all the the products. HORRRIBLE COMPANY AND HORRIBLE CUSTOMER SERVICE!

We are incredibly sorry to hear about your experience. This is absolutely not the experience we aim to provide, and we will absolutely be sharing your feedback with our team. It looks like you were able to work with our team to resolve the issues you were experiencing, but please send us a message if you need any help at all from here. We would be more than happy to connect!

This place is ridiculous. Put in a contact order on a Monday. They would contact my doctor outside business hours for a whole week. Refused to fill my prescription with the correct prescription because the contact brand wasnt the exact same. In what world does it matter if the actual distance script matches. Now I wont have contacts for an important event. Worst customer service Ive ever seen

We are very sorry to hear about your experience. Our team absolutely should have been able to contact your doctor during normal business hours, and we sincerely apologize that it took so long to obtain your prescription. This is not the level of service we aim to provide, and we will share this feedback with our team. We do require that the contact lens orders match the contact lenses that were prescribed if you have any interest in proceeding with your order, please just let us know and we would be more than happy to expedite the order free of charge. Thank you very much for taking the time to share this feedback with us.

Terrible experience in your ************ ** store yesterday .I went in to fill my prescription on a pair of your glasses that my husband surprised me with for Christmas, frames that I have been eyeing .I went with the case and box and pamphlet on caring for your frames only to be turned away because my husband couldnt find the receipt.He paid cash so I wouldnt see it on any cards . We get emails from your company and they still couldnt find us in your database.Unusual that we would get emails for sales and they couldnt find us The manager would not give me credit for the frames to be filled .I said what do you think happened this is your product all packaged .He said there is no record and couldnt help me unless I wanted to purchase the frames again to fill prescription.I was appalled , this isnt my first pair that I have bought over the years I previously used your Greenwich location .I told him to look because it was purchased in the month of December and he said he couldnt possibly do that .There were people in the store and I was totally embarrassed that he would insinuate that we didnt purchase them .I never experienced such nonsense in my life .Not only did you lose a sale, but also a customer and I am debating to contact a lawyer for defamation of character in public ! I am sure I am not the only one that frames were purchased as a gift .Maybe the store should look back at there security cameras to make sure that employees are not pocketing cash and not recording sales !!!!!

We are incredibly sorry to hear about your experience this is absolutely not the level of service we aim to provide, and we would love to help from here. Please send us a message with one of the following: the full name the order was placed under (and the date it was placed), the email address the order was placed under, the order number, or the phone number the order was placed under. We would be happy to help from there!

They send me glasses without a prescription. When I asked about it they said thats what the doctor sent but we see your contact prescription. I asked why they wouldnt double check anything before charging me and sending useless glasses. When I spoke to customer service they were not helpful. Rude. One of them *** just stopped responding all together. I would never purchase from them again. They dont know what they are doing over there

We are so sorry to hear about your experience. Our team absolutely should have checked with you to ensure you wanted non-prescription lenses, and we will share this feedback. We see you have set up a return, but if you need any help from here, please reach out to us at ******************************** We would be happy to connect further.

Ordered two pairs of glasses online. For the 1st pair, Warby Parker ignored my optometrist's prescription and invented their own prescription. For the 2nd pair, they billed my insurance company but never sent me glasses. The customer service they have is useless.

Thank you for following up with us, ****. We apologize for the trouble with your order, and our team has reached out via email to help from here!

I am disappointed in this company. I had two eye exams done and was told that if there were any issues with submitting my claim, that I could call or email and someone would help me. Sure enough, my insurance provider notified me that it needs an itemized receipt with procedure and diagnosis codes in order to continue processing my claim. I've contacted Warby Parker three times over the course of four months, both by email and telephone, and have yet to receive my receipt despite assurances that someone will help me. When I call the number, I am told by the representative that the location I went to will call me, which it never does. Completely unprofessional and I would definitely not recommend Warby Parker to anyone who values their time and money.

We are incredibly sorry that we are not able to add these codes directly to your receipt. Due to HIPAA restrictions, we cannot include these codes on the receipt, but we have shared the codes so you can share those back with your provider. If your provider has any questions at all, they are more than welcome to contact us directly over the phone, and we would be happy to help with any questions they have. Thank you for your patience we hope to help get this resolved for you soon!

I ordered prescription glasses at a ** location. I live in ** and there is no warby parker near me. I noticed a difference of $100 on the email confirmation i received from what i was quoted at the store. I called warby parker and they issued a credit. When i receive the email confirmation i noticed they canceled the order placed a new order but now the size was incorrect i immediately called back they corrected it but canceled the order again and placed a new order. Well my order kept getting pushed back and it never shipped. I called once again i was told the order will ship the next day and i was sent the tracking info. Now the tracking info says my glasses shipped to NY! Again the representative tells me they will expedite shipping but they must cancel my order and place a new order once again. If i do that it will further delay the arrival of my glasses. I decide to just cancel the whole thing. Seems they really dont care they messed up my order several times i guess every time you call they must get commission by placing a new order rather than correct the original order before it goes to production.

We are incredibly sorry to hear about your experience. This is absolutely not the level of service we aim to provide, and we sincerely apologize. A member of our team will be in touch shortly to help from here.

I have never had a 10 minute eye exam until I went to Warby Parker. Very poor exam and they charge $160.00. I had bought glasses from here last year so thought I would try their eye exam service. Bad decision on my part. Will not return.

We are so sorry to hear about your exam experience, ****. We always aim to provide above and beyond eye care services, and we will share this feedback with our team. A member of our team will be in touch shortly to help from here.

If I could leave zero stars I would. I have been going through a 9-month issue with my insurance - it is claiming that my vision benefits for this year have already been used for the glasses I ordered and put my insurance in for on 12/31/22. Warby Parker claims that they did not have my prescription (it was already in my account) and did not charge my insurance for the purchase made on 12/31/22 until January 2023. Because of this, I am unable to purchase contacts this year, which I am out of - and glasses next year (****). My glasses are now two prescriptions behind because of the carelessness of the Warby Parker team and I do not have contacts. Thanks for making me unable to see properly. Extremely not okay.

We are very sorry to hear about the trouble you had with using your insurance benefits with us. A member of our team will be in touch shortly to help from here.