Business ProfileforWarby Parker

I placed an order for eyeglasses on April 5, which included paying extra for a prism and for clip on sunglasses lenses. I didnt hear anything from Warby Parker for two weeks. When I called them, they said that my order was confusing because the prescription was for progressive lenses, but I requested intermediate single-vision lenses. I asked why they had not contacted me about this, and I was told that I had fallen through the cracks. Now I would have to wait another 7-10 days to get the glasses. The representative was rude and kept interrupting me. Today, April 24, I received an email saying that the glasses had been shipped, but instead of medium width, which is what I ordered, they were shipping narrow width, which will not fit me or the clip-on lenses. When I read from my email from Warby Parker on April 5 stating that I ordered medium width glasses, the representative hung up on me. Now, once again, I will have to argue with rude people on the phone and try to get these glasses replaced, and they wont arrive until about a month after I ordered them.

We are very sorry to hear about your experience. This absolutely should not have happened, and a member of our team will be in touch soon to help from here.