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Find a Location

Survey Club has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Survey Club

      191 University Blvd # 200 Denver, CO 80206-4613

    • Survey Club Online

      6965 El Camino Real #105-698 Carlsbad, CA 92009

    • Survey Club

      11 East 22nd St. New York, NY 10011

    • Survey Club

      3210 E Chinden Blvd Ste 115 # 425 Eagle, ID 83616

    Business ProfileforSurvey Club

    Market Survey
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    SurveyClub provides registered members with market research studies in which to participate.  Participants are compensated for their participation.

    Business Details

    This is a multi-location business.

    Find a Location

    Survey Club has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Survey Club

        191 University Blvd # 200 Denver, CO 80206-4613

      • Survey Club Online

        6965 El Camino Real #105-698 Carlsbad, CA 92009

      • Survey Club

        11 East 22nd St. New York, NY 10011

      • Survey Club

        3210 E Chinden Blvd Ste 115 # 425 Eagle, ID 83616

      Headquarters
      191 University Blvd # 200, Denver, CO 80206-4613
      BBB File Opened:
      10/28/2011
      Years in Business:
      16
      Business Started:
      5/1/2008
      Business Started Locally:
      5/1/2008
      Business Incorporated:
      3/26/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Oceanside Ten Management Inc.
      Business Management
      • Mr. Steve Little, Manager
      Contact Information

      Principal

      • Mr. Steve Little, Manager

      Customer Contact

      • Mr. Steve Little, Manager

      Customer Complaints

      6 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      12/01/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Resolved
      I have been attempting to delete my account with surveyclub.com, associated with the email ********************* and the phone number **************, for some time now, but have faced multiple issues in this process. Despite repeated attempts to contact their support team via email *********************************** I have found the email address to be inactive. Calls made to the number listed on their ******** page ************** went unanswered. Additionally, the link provided on their support desk FAQ section for account deletion was broken (link: **********************************************).In a final attempt, I used their Data Privacy Requests form for ********** residents, despite not residing in **********, as it seemed to be the only remaining option to reach them. My request was rejected due to my non-********** residency. I then called another number provided by them ************** and was assured that my account would be deleted within 2-3 days. Upon following up after five days, I found my account still active, and further calls to the same number revealed it is now associated with a different business.These experiences have led to significant frustration and concern over the handling of my personal information by Survey Club. I seek assistance in ensuring my account is properly and permanently deleted, and to address the apparent lack of accessible and functional customer support channels at **********************.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Christine H

      1 star

      09/13/2023

      I recently submitted an application for a remote position with Seekmate and received a follow-up email that instructed me to create an account with ********************** and to complete an official company survey (in order to "gather insights about [my] skills and abilities." However, when I went to the site using the link in their instructions, I was walked through setting up a profile on Survey Club and only saw surveys related to my personal lifestyle.I asked for clarification as to how completing a survey related to my demographics and/or lifestyle would help them understand my skills and abilities. I have received no response. In the meantime I had registered an account with **********************, but I didn't complete a survey since they all appeared to be about my lifestyle and only asked for personal data. Due to the suspicious nature of the last exchange, I tried to reach out to Survey Club to delete my account.I have tried to contact Survey Club in the following ways, and all were unusable paths for users.- explored the site for a user flow to delete my account (no pathway)- emailed support and abuse departments using email addresses listed on their website (both messages were undeliverable)- called phone listed on their site (voicemail wasn't set up)Again, I would like to delete my account so that my data is removed from Survey Club. My experience made me feel concerned and suspicious.

      Survey Club Response

      09/15/2023

      Hello,

      SurveyClub does not have a business relationship with Seekmate, so it's not clear why Seekmate would be referring ************ to SurveyClub.  

      As for contacting us, we have do not have any record of ************ contacting us through any channel.

      Per **************** request, we have permanently deleted all her account information from our system.

      Sincerely,
      The SurveyClub Team

      Local BBB

      BBB Great West + Pacific

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