Suleyman Kemal Betin
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It has been more than two months now that the app is not syncing with the device. I tried with my cell phone and tablet, it does not matter. This is a huge issue because The health benefits are tied to the points I have to collect each quarter. This app is a joke and the developers are amateurs. You keep updating this app and it still does not sync. What is the point of having this app if it does not synch ? Astonishing to see a company like Virgin rolling out a junk app like this.
65 people found this review helpful
Virgin Pulse
February 14, 2024
Thank you for your feedback! We sincerely apologize for any inconvenience caused and will make sure to pass your feedback to the appropriate department for consideration. Unfortunately, we are unable to provide support via Google Play. Should you need any further assistance, please reach out to our Member Services department for immediate support.
Emily Alban
I should not have to go through gyrations, repeatedly select Max Buzz in Bluetooth, refresh the app over and over, and hope that after 5 or 6 or 10 or 20 tries my device will actually connect to the app. I have wifi, mobile data, and location on, I've plugged in and unplugged the Max Buzz, and it is unches away from the phone. I've called to troubleshoot, I've had multiple Max Buzz devices, and I've connected and disconnected each. I have no trouble with other devices. Make it reliable!
10 people found this review helpful
Virgin Pulse
April 26, 2024
Hello! We would appreciate if you could reach out to our Support team, since they can provide the best assistance further. You can contact us via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday). Thank you very much!
Kat
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Update: Each update makes the app harder to use. The new layout makes it difficult to find things. Some healthy habits also magically disappeared & can't be readded (like the sleep tracker which nets you more points). Good concept but needs improvement. Like many others, I have to use it for work. Syncing is a pain & I have to always do it manually. The program also offers more ways to gain points, BUT you have to really dig to find them or link to all these other third-party apps.
16 people found this review helpful
Virgin Pulse
April 26, 2024
We would like to address your inquiry further. The best assistance on this matter can be provided by our Support team that you can contact via email (support@virginpulse.com), Live Chat (2AM-9PM EST, Monday - Friday) or Phone (8AM-9 PM EST, Monday - Friday).