A Google user
Before the app was updated & maybe the 1st month with the updates, I never had any issues. After that, it sucked! I can't use the fingerprint to sign in, it just keeps swirling around. If I sign in without the fingerprint, all it shows is the menu. It keeps saying, "Uh oh! There could be a dozen reasons why we can't connect to our servers. Please try again later." when I select anything else on the app. It's been saying that since 2018 & I have uninstalled & installed multiple times. I'm over it!
311 people found this review helpful
Cate O'Connor
The app works fine in theory but the menu options for ordering are consistently not available, the menu is always missing at least 50% of what they offer. When you go to the website and click on participating stores, the store I go to is on the list, but the items are never on the menu. And if I change my store to another, that stores shows items that my store doesn't but still isn't all of the items. Super frustrating.
279 people found this review helpful
Bernie L
It's. A. Disaster. Don't ignore the 1-star reviews; you can't rate any lower! Rewards don't load to the app correctly. I had a question/issue and the "Need Help" link guides you to their phone number. Initial message was it was about a 4-minute wait. After being on hold for 13 minutes it's then a 10 minute wait. Waited unsuccessfully for 16 minutes then opted to receive an SMS message which would arrive soon. That was over 7 hours ago! I'm forfeiting my rewards and now will buy other brands.
9 people found this review helpful