Wim Lauryssen
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Latest update auto-selects One Finance as the destination for your insta pay, with other options hidden behind an extra menu that's super hard to miss. It feels like a pretty scummy way to make people use or create a One Finance debit account and given the very much known issues with One Finance, almost like they're trying to trick people into it. They're not even actually reading reviews, just apologizing without actually reading people's complaints.
27 people found this review helpful
ONE Finance, Inc.
March 29, 2024
Sincerely apologies! Our support team would be happy to help! Please contact us via the in-app chat ("Help" section) or send an email along to socialsupport@oneatwork.app so that we can assist further.
Nicholas Jennings
My wife tried to transfer money from her next paycheck directly to her bank account. Instead they tried to issue her a debit card saying she has to wait 7-10 business days to access it. Then, after using the useless customer support option, they repeatedly said they can't move the money back and cancel the card. She never signed up for the card, they automatically sent it after trying a transfer. Don't use this app unless you want a similar experience.
43 people found this review helpful
ONE Finance, Inc.
March 7, 2024
Sincerest apologies. We'd like to know more about your experience with us. Please reach out to our team at socialsupport@oneatwork.app.
G.L. Peebles
I WAS loving the app. It's easy to use, convenient, and helpful. However, January 25th, right after the last update, it shows my daily pay as $2 LESS than what I was making, and hasn't yet updated to the 2% raise amount, either, so my instapays (that I rely on, unfortunately, to pay bills) are less than they should be. I'll change my rating when this is fixed.
72 people found this review helpful
ONE Finance, Inc.
February 1, 2024
Sincerely apologies! Our support team would be happy to help! Please contact us via the in-app chat ("Help" section) or send an email along to socialsupport@oneatwork.app so that we can assist further.