WorldRemit Money Transfer 4+

If you are sending to West Africa they umm close your account immediately without explanation. They had no problem taking the money out of my account and then immediately sending me an email saying that they cancelled my transaction because they determined it was a risk. When I called them for more information they told me they disabled my account (that I literally just opened) and they not only refused to give me an explanation but refused to let me speak to a supervisor. I asked to wait to speak to a supervisor and they told me they didn’t know how many hours I would be waiting and that no one could give me any information. After giving them my bank info, name, address and phone number along with my husbands account info, they took the money from my account and then refused to answer any questions. I told them I was certain the account was closed because I was sending to West Africa and they refused to answer me. I had to threaten to call my lawyer and specifically request for an appeal twice and explain to them that I was happy to give them my photo ID. They just never asked me for it. Finally a supervisor came on the phone after an hour and listed to me, spoke to their risk department, asked me normal questions to ensure I wasn’t making a fraudulent transaction and they finally reopened my account. So be ware, if they tell you there is nothing you can do they are lying.

Hi Licidieci,

I'm glad we were able to review your account eligibility for appeal. We review all accounts and transactions regardless of where they are being sent to and make sure they fall within our terms and conditions as listed on our site. Please provide a case or transaction number if you would like to discuss this matter further so we can locate your account.

Kind Regards,
WorldRemit

I have it with World Remit! For the past 6 months each time I initiate a transaction to someone in Tanzania, I have to call and babysit the transaction, because there is always an issue where my receiver is not paid in a timely manner. Furthermore there is always misinformation and vague excuses as to why my client did not receive their bank transfer deposit.

This time around I sent a bank transfer deposit on Thursday, and when I checked on Saturday I saw that my client had not been paid, so I called them per usual and they told me that their local partner locked the transaction. They said they will email them to release the funds that day. When I asked why the partner locked the transaction they could not give me an answer, typical! Now a breach has been created between my client and I because their partner locked a transaction without informing them. Here it is Monday and I’m still waiting for my client to receive the transfer.

This company is not reliable for bank transfers at this juncture. Do not use bank to bank transfers.

Hi, thank you for your candid feedback. We apologize for any difficulties with your transaction. So that we can take a look into this for you can you please amend your review with your transaction number or WorldRemit Customer ID? Thank you, WorldRemit

WorldRemit really need to work on their contact us features because you can only contact the customer care representatives only if you have a reference number or reference ID.
My account was deactivated for no reason when I was setting up Apple face login option with my phone and I couldn’t get in touch with a real customer support because the customer care support number will only connect you to a representative if you have a reference ID, where in this case I don’t have it because the app just randomly deactivate my account.
So, fixing their customer care number to allow for people whose account are deactivated to talk to a customer support will definitely help and also the chat feature that the app provides need to be available if someone logged out of the account because you can only use the chat features if you’re logged in only which to me doesn’t help those who are logged out of their account already due to WorldRemit technical issues.
The team need to figure out how to solve this issue because I’ve already gave up on WorldRemit because all efforts to resolve the technical issues with my account wasn’t successful whereas am using another money transfer service now and I hope they can fix this issue or else many of their customers will just be moving to another money transfer service.

Hi,

We're sorry to hear about your experience. So that we can look into this for you, please get in touch with us directly with more details via email at transactionhelp@worldremit.com or chat with us and we’ll need your transaction or customer number to locate your account.