SALLY BEAUTY 4+

The last few years I have noticed a massive problem with ordering for same day delivery. I would have thought that this would have been taken care of but I guess they don’t know how many times they have lost hundreds of dollars in just one order weekly. It literally takes about 2 hours for items to load into the cart and once you get to the checkout it’s almost impossible to get it in before the cut off time for delivery. This is supposed to be a convenience for the customers and especially for the pro customers that don’t have days to wait for product to be shipped and yet it’s more of a hassle. Unfortunately this has happened every time and this pro customer has lost the business of a 20 year customer.

I purchase online often and this app is simply horrid. I had to resend password resets 4 times as it never arrived in Junk, Spam, or routine box. When I selected my items I decided to reduce quantity in one to purchase more in another. The plus sign was not updating. In fact it was flickering from 8 to 22 bottles. I removed the app twice then reloaded. I made it to the checkout after 40 minutes. Now I was annoyed and going to tough through this dreadful app to get the shampoo. At the checkout I again had to reset my password then for payment it said to save shipping address. Okay. My shipping address was listed but it required it twice. I named it “home” bc that too is required. Nope. So named it My Home. Next level in this game. Payment. Select type. It only allowed Apply Pay Gift Cards or Pay Pal. I had to delete my shipping then re enter. Now back to payment. I made it. Uploaded digits. Paid. Guys this is the WORST app. Ask Ann Taylor how to build a platform they know what they are doing. I should have gone to the store but one hour in I was fully invested in my four bottles of shampoo. Please take this feedback and rebuild modeling off other sites. I would love to use this app but frankly not going to again. Thank you.

I have to click on the “remove from cart” option and the “yes” to confirm multiple times before it decides to remove the item. Sometimes I have to restart the app for it to work/remove the item. Also the “save for later” option doesn’t work at all. I have an iPhone 12 Pro so my phone definitely isn’t the issue, and everything is updated.
The “try it on” option also doesn’t work anymore, but when it used to work the colors never showed up the right shade anyways. All around I love the app, it’s easier to use than going to the website every time I get hair supplies and I can browse as I please and it’s not like I’m always trying to remove items from my cart, it’s just kind of annoying.