DriveSense mobile by Esurance 4+

App could be so much more. If you forget to turn off the tracking and you get in a car with someone else, and they speed or brake hard, you’ll get dinged for it. If you go back in and try to remove it, it’ll disappear from the DriveSense app but will always be on the main Esurance app as “Drives Logged”, which still hurts you and your discount. So unless you remember each and every time to turn it off, you’ll get penalized. I also drive early in the morning and late at night for work, which again gets dinged for being bad. If I choose to remove it as “Driving for work” it will stay on as a bad drive regardless.

Coming from State Farm, they actually use a Bluetooth G-force sensor and can detect your cornering, braking, speeding, and time of day so much better. I think Esurance could follow in their footsteps. A grading system (A/B/C/D) is much more friendly than a Good/Bad scenario, and is something Esurance should utilize before they drive all of their customers away with this terrible DriveSense experience.

My daughter was riding with me and had forgotten to turn off her DriveSense app. At the end of the trip mine said keep up the great driving, hers said extreme braking. I just reviewed last week’s summary and it said I had five speeding occurrences. Here’s the issue, I use cruise control so as to maintain my speed and while on cruise control, my vehicle is set up to stay two car lengths away from driver in front of me. When I called to dispute this, was told there was nothing that could be done and that others were not having this issue with the app, and that I would lose discounts for deleting the app. My other daughter was logged as speeding for zero seconds. So, yes, there is definitely issues with this app. While making a complaint, I was told to check for updates to the app because sometimes if there are updates on the app and you haven’t yet updated, it will cause the app to act wonky. Well, there are no pending updates available for the DriveSense app. I was originally excited about the app because I am confident about my driving, now I’m just angry!
I just called back and was told different phones track differently and that the Esurance employee was going less than 80 and the app showed him as going faster than 80. Esurance employee did send in complaint. Also told me that we all know that devices are not accurate 100% of the time and since DriveSense is new that they are still working on it.

I’ve always had issues with this app ! At first I figured I was trippin, but then when the app started to say I was breaking too hard in traffic or one day it was RAINING and while in traffic it indicated to EASE UP FROM THE BREAKS ! I called in and I was told no issues were reported and they told me they didn’t see anything wrong. I called in again cause it kept telling me I was consistently speeding. They informed me that if I go past 80 it’s considered speeding. I was on cruise control on my trip set to 65 how could that be considered consistently speeding? The last time I called in, I was having trouble understanding this app not wanting to give me good credit when it was due ! It only applauded the “so called bad” events (that’s never occurred) They told me to check for updates, I work for a phone company I help fix phones (systems) Don’t you think I did that already ? Duhhh come again. They told me the app then goes off my device motion so if my phone is in my purse or in my phone holder in the car it may cause confusion. So I needed to keep my phone in a firm secured place where my device does not move at all in order for an accurate response. I thought that would work and ran with it but I got tired of all the glitches that weren’t being fixed I deleted the app. It’s pointless.